Returns & Exchanges

🚫 Cancellation & Order Modifications

If you wish to cancel or modify your order, please contact us at [email protected] and include:

• Your order number

• The modification you’d like to make

We’ll confirm your request once it's processed.

⏳ Important: Orders are only eligible for cancellation or modification within 2 hours of placement.
After this period, the order will be processed and cannot be changed.

📦 Defective or Wrong Item?

If you received a defective or incorrect product, please contact us directly.
We'll make it right by offering you a replacement or full refund — no return required.

You must provide:

• Your order number

• Photos or videos of the issue

We aim to resolve these cases quickly and fairly.

🚚 Delivery Issues & Ineligible Refund Cases

We do not issue refunds in the following cases:

• Incorrect address provided by the customer

• Customer unavailable at delivery time

• Orders marked as “Delivered” by the carrier, but lost due to unsafe delivery location or theft

• Customer refuses delivery

• Dissatisfaction with sizing or colors for apparel items — please review the size chart before ordering

🔁 Exchanges & Refunds

As our products are custom-made, we do not accept returns for non-defective items.

However, if the product is defective:

• We will offer you a free replacement

• If a refund is needed, we will process it within 48 hours

• Refund time to your account depends on your payment method and bank, but usually no longer than 14 working days

If more than 14 business days have passed and you haven’t received your refund, please:

1. Contact your payment provider or bank

2. Or reach out to us at [email protected], and we’ll help track it

📅 Return & Refund Period

Our return/refund policy lasts 30 days from the delivery date.
After 30 days, we unfortunately cannot offer a refund or exchange.

🛠️ File a Claim

To file a warranty or defect claim, email us at [email protected] or use our contact form, and include:

• Your order number

• Photos or videos of the issue

• Your full delivery address

Once our support team confirms your claim, we’ll:

• Resend the item free of charge, or

• Offer a full refund if a replacement isn’t possible